Refunds & cancellations

Scope

These rules apply to professional engagements described on this site—compliance audits, policy clarity reviews, periodic spot-checks, and finance team walkthroughs. They do not cover physical product sales or software subscriptions, which we do not offer.

Eligibility

Fees already earned for completed work stages are not refundable. Unused prepaid amounts for stages not yet started may be refundable under the conditions below.

Deposits

When an engagement confirmation requires a deposit to reserve on-site days or a sampling window, the deposit amount and due date appear in that confirmation. Deposits secure calendar time; they are not a separate product purchase.

Cancellation by the client

• More than ten business days before the agreed start date: full refund of prepaid fees unused, including deposit.
• Five to ten business days before start: fifty percent of the deposit may be retained for reserved time; other unused prepaid fees are refunded.
• Fewer than five business days before start, or after sampling has begun: deposit is non-refundable; fees for work already performed remain due.

Rescheduling

One reschedule with at least five business days’ notice is usually accepted without a fee, subject to reviewer availability. Later reschedules may require a new deposit or a revised fee if travel or preparation must be repeated.

No-shows

If key client contacts miss an agreed on-site day or walkthrough without twenty-four hours’ notice, that day may be billed as delivered and is not refundable.

Work already started

Once claim sampling, policy markup, or walkthrough preparation has started, fees for completed hours or stages are payable. We will provide a partial findings note for work finished if you cancel mid-engagement.

Materials and third-party costs

If you asked us to obtain certified translations or courier printed packs, those pass-through costs are non-refundable once ordered.

Refund process and timing

Email hello@autoai-solutions.digital with your engagement reference and reason. Approved refunds are processed within fourteen business days to the original payment method where possible.

Exceptions

If we cancel an engagement for reasons within our control, you receive a full refund of amounts paid for undelivered work, or a reschedule at no additional fee—your choice.